FAQs & Policies

• Please arrive 5-10 minutes before your appointment. This helps allow us to prepare for service and allow for polish selection.

• To help maintain a relaxing experience for all our guests, we kindly ask that you keep your voices down, turn your cell phone on silent, and refrain from phone calls while relaxing at Lunula.

Making appointments

We recommend online booking, but you may also call us at (718) 349-6100.

We accept walk-ins based on availability but recommend booking in advance.

payments

We accept all major credit cards and highly encourage contactless payment. For your convenience, we offer the option to charge to the credit card used to book your appointment.

group bookings + private room bookings

For group booking inquiries, or to inquire about our private service room, reach out to us at info@lunulasalon.com. Deposits are required for groups of 4 or more. Please call to arrange appointment and deposit.

other booking questions?

For additional questions, feel free to reach out to us at hello@lunulasalon.com.

24 hour COURTESY

We know that things come up, and kindly ask for 24 hours notice so we can offer your spot to another guest. Please give us a quick call and we’ll do our best to accommodate.

no-shows

No shows with no contact are subject to a $20 fee. But honestly, we'd much rather just hear from you.

If you’re running late, we appreciate a heads up so we can make any adjustments on our end.

Our gift certificates do not expire, and there are no fees associated with them. Gift certificates are treated as cash and cannot be replaced if lost or stolen.

Prices do not include gratuity. We appreciate your generosity to our hardworking team, and prefer any gratuity be made through Venmo. Click here to download VENMO before your arrival.

service

We will treat your nail and skincare needs and do our best to help with any dryness, roughness, weak and damaged nails, and concerns due to seasonal changes and sensitivities.

While our services have been reviewed by a dermatologist, we do not conduct specialized dermatological procedures or treat conditions best serviced by a medical practitioner.

post-service

We will provide you with personal recommendations following your visit, but keep in mind:

• Your hands and feet are sensitive, so please refrain from aggressive scratching and scrubbing.

• Help maintain moisture and optimal nail health by regularly hydrating, especially after washing.

• We offer SPF protection at the end of service, but long-term care is in your own hands. 

• Regularly apply generous amounts of sunscreen on your hands and feet, which are often overlooked from sun protection.

• While each visit promises results, the biggest impact is made with regular visits and continued homecare. We recommend guests to schedule Lunula check-in every 2-3 weeks, which helps encourage skin turnover and optimal nail health under our care.

We believe in the power of using safe and effective products. We curate a selection of service products with plant-based and certified organic ingredients.

We use plant-based and non-drying polish removers and use 7-free or higher non-toxic polishes and, avoiding harmful chemicals like formaldehyde, formaldehyde resin, toluene, camphor, and dibutyl phthalate.

Our promise to you is that you will enjoy your Lunula experience and leave 100% satisfied. If we have not met your expectations, please let us know as soon as possible and we will do our best to make it right. Simply email us at info@lunulasalon.com or call us within 7 days of your visit so we can understand your needs and we will set up an appointment to correct your concern at no charge.

We partner with a national program to recycle our disposable PPE, which transforms our used gloves and masks into new viable products.

Let’s recycle together! Through our local recycling partnerships, we are able to recycle nail polish bottles and safely dispose the contents. We encourage you to bring in your old polish bottles (any brand) and receive a reward for participating. Please inquire at the front desk.